The Car Rental Industry

There will be car rental agencies which hard sell their own coverage plans through guaranteeing peace of mind, but miami exotic car rentals, this is the renter’s decision. It is worth remembering that car rental company employees, like in other parts of the world, will sometimes earn commission for insurance sales.

If the customer’s credit card does not provide CDW, the customer will be required to purchase this in-house coverage.

Car rental operators require written proof that the customer’s credit card provides CDW. Ask the car rental operator for the exact details of what they require and in what form. Some may accept a forwarded email from the credit card company, but others may ask for a printed copy to be presented at the time of rental.

• Deposit

The deposit amount required will depend on whether the customer chooses to use the car rental operator’s in-house CDW or takes this coverage through a credit card. Expect to pay a much higher deposit if the in-house CDW is declined. The deposit may also depend on car model rented. This amount, which will be held on the renter’s credit card until the end of the rental period, can be from $750 up to as much as $3,500. The deposit should take no more than five days to be refunded to the credit card on the vehicle’s return. Some car rental agencies will accept debit cards for deposit hold, but the return time for this amount can take weeks.

Do ensure that the deposit is calculated in the vacation budget as an unexpected hold of a few thousand dollars on a credit card could otherwise severely cut into vacation spending.

• Airport Taxes

Customers that rent from a car rental operator’s counter within an airport building are obliged to pay the airport tax.

Those car rental operators with a counter at San Jose’s Juan Santamaria International Airport (SJO) are: Alamo/National, Budget, Dollar, Economy and Hertz. These companies will add an additional 12% tax to the rental cost.

Those car rental operators with a counter at Daniel Oduber Quiros International Airport (LIR) are: Avis, Budget and Economy. These companies will add an additional 3% tax to the rental cost.

To avoid this tax, take an airport shuttle with the car rental operator to an office located outside of the airport grounds.

• Surcharges and Other Taxes

There are a number of other obligatory fees that car rental operators may add into the rental cost, display on-screen or show in the quote, or leave undisclosed until the customer’s arrival. These potentially hidden costs may seem small when viewed individually, but these are typically daily rates, so they will add up fast!

These may include:

 License Plate Fee: Less than $2 daily, but differs from company to company.

• Environmental Tax: Less than $1 daily.

• Sales Tax: All sales transactions in Costa Rica are subjected to a 12% government-imposed sales tax.

• Car Washing Fee: Bring back an exceptionally dirty car and the cleaning fee may be added onto the final payment. One car rental operator charges $20 for this additional service.

• Fuel Charges: If the fuel tank is not filled to the same level as it was at the start of the rental period, then the car rental company will charge (usually to the nearest eighth of a tank). This charge is dictated by the car rental operator and it is not subject to the governmentally set fuel price that would be found at any gas station.

Where Should I Reserve the Vehicle?

A common confusion for travelers booking a rental car is the discrepancy between international websites for car rental operators and the Costa Rican website for the same brand. Frequently the international websites are unaware of, or fail to disclose, insurances, taxes and surcharges that will be charged at the counter. This may be due to the fact that many recognized car rental operator brands in Costa Rica are not a foreign branch of the branded car rental operator, but instead are a franchise operation. This factor is also worth considering in terms of expectations concerning customer service and other finer details. The Costa Rican franchise office may have their own style of operating, apart from the same policies and guidelines that the customer may have experienced in other parts of the world.

Understandably then, an online reservation is best made through the local website and not the international site, wherever possible. A number of companies do not have a local website. In this case, do check the details with a local staff member via the telephone and ask for written confirmation of the quote. Experience with live chat on the international websites suggests that whereas staff is trained on terms and conditions governing the main office (usually U.S.A.); they understand little of the policies that must be adhered to in Costa Rica.

Car Rental Comparisons

 

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